Coach, International Speaker, Trainer and Story Teller

 

As a coach, trainer and consultant to individuals and companies, I have had the honor to be frequent keynote, moderator and panelist in India, China, Mexico, Egypt, Turkey, Colombia, Brazil, Peru, United States, Canada, Panama and many other locations  I have enjoyed the personal, funny aspects of our shared humanity and am sensitive to individuals, and groups, get them engaged with questions and experiential elements

 

"Keith brings his real-life experiences to the stage, he's not just presenting a powerpoint, he's bringing us all together to understand a bigger story" - Mary Rogers - IBM International

Featured below are some topics that Keith has worked with clients on:

I have life experience and a lot of stories to tell that resonate with the audience.  I have spoken at various conferences around the world and have been a featured blogger and writer of various articles that have been featured by many industry publications and websites

Contact Centers:



  • Technology, Site Selection,
  • Telecommunications, Cloud Technology,
  • Customer Experience
  • Global Operations 

I have consistently received high  marks from audiences.  I have been a frequent speaker on globalization of operations, moving offshore, vendor selection, site selection, business process management, balanced scorecard measurement and how to capture and leverage costs in the operation

Social Media Care:



  • Strategy, Customer Care, Assessments
  • Leveraging Self Services
  • Customer Experience and ROI

A certified social media strategist, from the Social Media Academy, I can offer practical examples of how social media can benefit customer care and cross-functional engagement to change, innovate and create new opportunities.  I have lectured at  P.A.C.E, the Professional Association for Customer Engagement in the USA and throughout Latin America

Healthy Life Choices

  • Life, Recovery, and Relationships

  • Benefits of Exercise, Yoga & Meditation 

  • Benefits of Dance, Massage, Tai Chi,

Spirituality 



  • Marriage, Death, Rebirth, Renewal
  • Addiction, Loss & Recovery
  • Integrating Spirit into Work

We are human beings, not human doings. Often we get caught up in the art of doing, rather than being.  We forget to make healthy life choices and take the time to take the time. As a Credentialed Addiction Recovery Coach (CARC), Life, Career, and Relationship Coach, I am passionate about "the art of living" and the "art of dying" -to live like there is no tomorrow and to die with no regrets.

Keith is an ordained Interfaith Minister, who brings a sense of life and vitality into his work with people on a personal level.  He is a two (2) time cancer survivor, who speaks about strength, hope, and personal power, taking up responsibility for one's life.  He has married couples as well, in all types of circumstances, even surprise corporate event weddings!